Terms of service

Welcome to Zen Hair Shop. We advise our first time visitors to read the following terms carefully before using this site.

This website is owned and operated by zenhairshop.com By using our website, you understand and agree to accept to the following terms and conditions.

In the context of this website, “we”, “our” and “us” means zenhairshop and “you” and “your” means you, the user or customer of this website. If you do not agree with these terms of use, please do not use this site.

Minors under the age of 18 are prohibited to register as a User of this website and are not allowed to transact or use the website.

Privacy
Please review our Privacy Policy, which also governs your use of Zen Hair Shop services, to understand our practices.

Copyright, Trademarks and Content
All content included on or made available on our website, including but not limited to text, graphics, logos, images, videos, or code is protected by copyright and trademark and is the property of zenhairshop.com and is protected by International copyright laws. You may not post, distribute, modification, display, transmit or reproduce any of the copyrighted material on this website without obtaining a prior written consent from us.

Your Account
You are by default responsible for maintaining the confidentiality of your account and password, activities that occur under your account, and restricting access to your computer when using any of the Zen Hair Shop services.

Payment
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secure connection.

We accept payments online using Visa and MasterCard credit/debit, PayPal and AmericanExpress.

Changes to price and product
We reserve the right to make changes to the products, content and the prices listed on our website, at any time without notice.

We do our best to ensure that the description of our products and services are as accurate as possible. Some typographical errors, as well as misinterpretations may occur, and we reserve the right to correct them as they are identified without holding Zen Hair shop accountable for such errors.

Price, colour, availability
All prices of our products include shipping costs as well as tax of the country of origin of our product.

• You can use one promo code or a discount code per order.
• Colours of our products are shown in the most accurate way possible. We cannot guarantee an accurate display of the colours on your monitor.
• Once you have confirmed your purchase, you will receive an email from us within 24-48 hours informing you about the availability of the colour you have chosen for the purchased item. If the colour is unavailable, we will inform you and you will get a refund of the same amount.
  

Shipping and Delivery

Delivery time
Your items will be delivered to you within 7-21 days of confirming your purchase.

Taxes and Customs
You may be subjected to the tax, duties or customs (if any) of your country when your package arrives, and as they differ from country to country we advise you to contact the custom agency officials to find out further information about this. These charges are not covered by Zen Hair shop.

Refund & Return Policies
We do not refund or exchange products you have purchased once the
product is delivered to you, as they are considered hygienic products.

Golden Guarantee

At Zen Hair Shop, we are committed to providing our customers with the best value for their purchases. Our "Golden Guarantee" ensures that when you purchase our Clip in Extensions Offer with the 4 free aftercare products, you are receiving unparalleled quality and value. We stand behind our offer, and if you find the exact same offer elsewhere, we will pay you the difference.

To qualify for our “Golden Guarantee”, the offer found elsewhere must meet the following criteria:

1. Quality of Hair: The offer must include 100% natural human hair Clip in Extensions of equivalent quality to ours.
2. Shampoo Quality: The offer must include sulfate-free, paraben-free, silicone-free, and alcohol-free shampoo specifically formulated with natural and organic ingredients.
3. Special Hair Extension Paddle Brush: The offer must include a high-quality hair extension paddle brush similar to the one included in our offer.
4. Head Massager: The offer must include a head massager of equivalent quality or shape to the one provided in our offer.

Our “Golden Guarantee” is subject to the following terms and conditions:

• The offer found elsewhere must be publicly advertised and available for purchase at the time of your claim.
• Proof of the competing offer must be provided in the form of a screenshot or link to the website where the offer is listed.
• Zen Hair Shop reserves the right to verify the authenticity of the competing offer and may refuse to honor the “Golden Guarantee” if evidence of fraudulent or misleading practices is found.

To claim under the “Golden Guarantee”, please contact our customer service team within 14 days of your purchase, providing the necessary documentation for review.

By purchasing our Clip in Extensions Offer with the 4 free aftercare products, you acknowledge and agree to abide by the terms of our “Golden Guarantee”.

ZEN VIP Customers

For customers who demonstrate loyalty by making 3 or more purchases from our website, we are pleased to offer the following exclusive benefits:

1. Free Express Shipping: Enjoy expedited shipping at no additional cost for all qualifying orders.
2. Flexible Returns: We understand that sometimes a product may not meet your expectations. As a repeat customer, you have the option to return products that don't suit you within our specified return period.
3. Special Discounts: Receive exclusive discounts on future purchases with each subsequent order, as a token of our appreciation for your continued support.
4. Complimentary Gifts: As a gesture of gratitude, you will receive a special gift with every purchase made after your third order and beyond.
5. Special Treatment: Alongside your purchases, you will receive a complimentary aftercare product every third time you buy from us, ensuring that you receive the best support and service throughout your customer journey.

These benefits are our way of expressing gratitude for your ongoing support and loyalty to our brand.

NOTE: Please contact us to enable your ZEN VIP customer treatment.

Refund & Return Policies

We do not refund or exchange products you have purchased once the product is delivered to you, as they are considered hygienic products.

Refunds are done under the following circumstance:

Refunds are only done when orders are fulfilled incorrectly, or they were not delivered under extreme and unusual circumstances and in case of natural disasters and global epidemics. If these conditions are applicable, refunds will be done only through the Original Mode of Payment of the customer.

In case the customer refuses to receive the order

In case the customer refuses to receive his order, he will be responsible for all fees, including shipping and customs fees or any fees related to returning the order to the company, and these fees will be deducted from the refunded amount.

Contact Us
If you require assistance or have any questions you can contact us:

Phone Number: +966115107044

Email address: info@zenhairshop.com